Shipping policy
Last updated: October 10, 2026
Trenzzora ships to customers in the United States. Here is everything you need to know about processing, delivery times and shipping costs.
Shipping Rates
| Order total | Method | Cost | Estimated delivery |
|---|---|---|---|
| Under $49.00 | Standard Shipping | $4.99 | 5–12 business days |
| $49.00 and over | Free Standard Shipping | FREE | 5–12 business days |
The final shipping cost is always shown at checkout before you pay. We do not charge any hidden fees.
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed on the next business day. You will receive an order confirmation email right after purchase and a shipping confirmation email once your order ships.
Delivery Time
After your order ships, standard delivery within the United States usually takes 5–12 business days. Total time from order to delivery is typically 6–15 business days. Delivery may take longer during holidays, peak seasons, or severe weather.
Where We Ship
We currently ship to all 50 U.S. states, including Alaska and Hawaii, and to APO/FPO/DPO addresses and P.O. boxes. Deliveries to Alaska, Hawaii, U.S. territories and military addresses may take a few extra days.
Order Tracking
Every order includes a tracking number, sent by email once your order ships. Tracking information may take 24–72 hours to update after you receive it.
Multiple Packages
Items in the same order may ship from different warehouses and arrive in separate packages on different days. Each package has its own tracking number, and you will never be charged extra shipping for this.
Incorrect Address
Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of ordering so we can update it before it ships. We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost, Delayed or Damaged Packages
If your tracking has not updated for 10 or more business days, your package is marked delivered but you did not receive it, or it arrives damaged, email us at trenzzora@gmail.com with your order number. We will investigate and send a replacement or refund. See our Refund Policy for details.
Duties and Taxes
For orders shipped within the United States, there are no customs duties. Applicable state sales tax is calculated and shown at checkout.
Contact Us
Questions about shipping? Email trenzzora@gmail.com — we reply within 24–48 hours (Monday–Friday).
Trenzzora, 1616 N La Brea Ave APT 114, Los Angeles, CA 90028, United States