Refund policy

Last updated: October 10, 2026

At Trenzzora, we want you to love your order. If you are not completely satisfied, this policy explains how returns, exchanges and refunds work for orders shipped within the United States.

30-Day Return Window

You may request a return within 30 days of the date your order is delivered. To be eligible, items must be unused, unworn, unwashed, and in their original condition and packaging, with all tags attached. Proof of purchase (your order number) is required.

How to Start a Return

  1. Email us at trenzzora@gmail.com with your order number, the item(s) you want to return, and the reason for the return.
  2. We will reply within 1–2 business days with a Return Authorization and the return shipping address.
  3. Pack the item securely and ship it to the address provided. Please include your order number in the package.

Items sent back without first contacting us cannot be accepted, because the return address may be different from our business address.

Return Shipping Costs

  • Change of mind / wrong size: the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
  • Damaged, defective or incorrect item: we cover the full cost — return shipping is free, or we may send a replacement without requiring the item back.

We recommend using a trackable shipping service for returns, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are processed within 5 business days to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Exchanges

Need a different size or color? Email us within 30 days of delivery and we will help you exchange it, subject to availability. If the item you want is unavailable, we will issue a refund instead.

Damaged, Defective or Wrong Items

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund, including shipping.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective:

  • Opened or used beauty, skincare and personal care products
  • Wigs and hair products that have been worn, cut, colored or styled
  • Earrings (for hygiene reasons) and intimate apparel
  • Gift cards and items marked as Final Sale

Order Cancellations

You may cancel your order for a full refund within 12 hours of placing it, as long as it has not yet shipped. Email us as soon as possible at trenzzora@gmail.com. Once an order has shipped, it cannot be cancelled, but you can return it under this policy.

Lost or Undelivered Packages

If your tracking shows no updates for 10 or more business days, or your package is marked delivered but you did not receive it, contact us within 30 days of the expected delivery date and we will help resolve it with a replacement or refund.

Contact Us

Questions about returns or refunds? Email trenzzora@gmail.com — we reply within 24–48 hours (Monday–Friday).
Trenzzora, 1616 N La Brea Ave APT 114, Los Angeles, CA 90028, United States