Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Delivery within the United States usually takes 5–12 business days. See our Shipping & Delivery page for details.
Will I get a tracking number?
Yes. As soon as your order ships, we email you a tracking link so you can follow your package.
Can I return or exchange an item?
Yes. Please see our Returns & Refunds page for how it works.
How do I choose my size?
Check the size chart on each product page. If you're between sizes, we recommend sizing up. Still unsure? Email us and we'll help.
What payment methods do you accept?
We accept all major credit and debit cards and other secure payment options shown at checkout.
Can I change or cancel my order?
Contact us within 12 hours of placing your order and we'll do our best to update or cancel it before it ships.
How can I contact you?
Email trenzzora@gmail.com or use our Contact page. We reply within 24–48 hours.