Returns & Refunds
We want you to love your order. If something isn't right, we're here to help.
Return window
You can request a return within 30 days of receiving your order. Items must be unused, unwashed, and in their original condition and packaging.
How to start a return
Email trenzzora@gmail.com with your order number and the reason for your return. We'll reply with return instructions. Please don't send items back without contacting us first.
Items that can't be returned
For hygiene reasons, wigs and hair products that have been worn, cut or styled, and opened beauty products, cannot be returned unless they arrived damaged or defective.
Damaged or wrong items
If your item arrives damaged, defective or incorrect, email us within 7 days of delivery with photos and we'll make it right with a replacement or refund.
Refunds
Once your return is received and inspected, we'll email you. Approved refunds are issued to your original payment method, and your bank may take 5–10 business days to show it.